Returns & Exchanges
We want you to love your Jouer products, but if you are not completely satisfied, we offer a 30-day return window for products purchased directly from our official website. Please note that all returned items must be in their original packaging and in gently used or new condition.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
Package Your Items
Securely pack your products in the original box and attach the prepaid label to the outside of the package.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number for reference until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing