Frequently Asked Questions
Everything you need to know about your Jouer Cosmetics experience.
Are Jouer Cosmetics products cruelty-free and vegan?
Yes, Jouer is a strictly cruelty-free brand. We do not test our products or ingredients on animals. While many of our products are vegan, you can find a specific 'Vegan' filter on our shop page to browse all animal-derivative-free formulas.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress. Please allow 24-48 hours for the tracking information to update.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we accept returns of lightly used products purchased from our website within 30 days of delivery. Please note that original shipping fees are non-refundable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to import duties and taxes.
How do I find the right shade for my skin tone?
We offer a virtual 'Shade Finder' tool on our complexion product pages. Additionally, you can view our detailed swatches on multiple skin tones or contact our beauty experts via live chat for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Afterpay for customers who wish to split their purchase into four interest-free installments.